Privacy Policy

Privacy Policy

1. Introduction

   Synergy Pulse respects your privacy and is committed to protecting the personal information provided by attendees, customers, sponsors, partners and other individuals who interact with the event.

   This Privacy Policy explains how Synergy Pulse may collect, use, store and protect personal information in connection with the event.

2. Information We May Collect

   Depending on how you interact with Synergy Pulse, we may collect information such as:

   • Full name
   • Telephone/mobile number
   • Email address
   • Ticket and booking information
   • Payment or transaction details necessary to process purchases
   • Information provided when contacting the event team
   • Sponsor, partner or business contact information
   • Event feedback and enquiries
   • Photographs or video recordings taken at the event

   We do not intend to collect information that is unnecessary for the operation and administration of the event.

3. How We Use Your Information

   Personal information may be used to:

   • Process and manage ticket purchases
   • Confirm bookings and provide tickets
   • Communicate important event information
   • Notify attendees about postponements, cancellations or changes
   • Respond to enquiries and customer-service requests
   • Manage event entry and security
   • Prevent fraud, misuse or unauthorised ticket activity
   • Improve future Synergy Pulse events
   • Conduct legitimate event administration and business activities

   Where permitted and where appropriate consent has been obtained, we may also use contact information to send promotional communications about Synergy Pulse or future events.

4. Marketing Communications

   You may receive promotional communications from Synergy Pulse if you have agreed to receive them or where otherwise permitted by applicable law.

   You may request to stop receiving marketing communications at any time by contacting us at: info@synergypulse.lk

5. Photography and Video

   Synergy Pulse and its authorised photographers, videographers, media partners or production teams may photograph or record the event.

   By attending the event, you acknowledge that you may appear in general event photographs, videos, promotional material, social-media content or other event-related media.

   If you have a specific concern regarding the use of an identifiable image of you, please contact Synergy Pulse at info@synergypulse.lk and we will consider your request subject to applicable law and legitimate event requirements.

6. Payment Information

   Where tickets or other services are purchased online, payment may be processed by an independent ticketing platform or payment provider.

   Synergy Pulse may not directly receive or store your complete payment-card details. Payment information may instead be handled by the relevant third-party payment provider under its own privacy and security policies.

7. Sharing of Information

   Synergy Pulse may share relevant personal information with trusted service providers where reasonably necessary to operate the event.

   These may include:

   • Ticketing and payment providers
   • Event-management service providers
   • Security and access-control providers
   • Marketing and digital-service providers
   • Professional advisers or service providers
   • Government authorities or law-enforcement agencies where legally required

   We will not knowingly sell your personal information to third parties.

8. Data Security

   Synergy Pulse will take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

   However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

   Personal information will generally be retained only for as long as reasonably necessary for the purposes for which it was collected, including ticket administration, customer service, accounting, legal, regulatory and legitimate business requirements.

   When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.

10. Your Privacy Rights

    Depending on applicable law, you may have rights relating to your personal information, including rights to request access to, correction of, or other appropriate handling of your personal information.

    Requests can be submitted to:

    Email: info@synergypulse.lk
    Phone: 0703 510 520

    We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

    Synergy Pulse may use third-party websites, ticketing platforms, payment services, social-media platforms and other online services.

    Those third parties may have their own privacy policies and terms. Synergy Pulse is not responsible for the privacy practices of third-party services outside our control.

12. Policy Updates

    Synergy Pulse may update this Privacy Policy from time to time to reflect changes in the event, our services, technology or applicable legal requirements.

    The latest version will be made available through the relevant official Synergy Pulse communication channel.

13. Contact Us

    For privacy-related questions, requests or concerns, please contact:

    Synergy Pulse
    Phone: 0703 510 520
    Email: info@synergypulse.lk

Last Updated: 26 August 2026